Facilities Command Center Technician
About the role
You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.
Responsibilities
- Maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center.
- Identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur.
- Work closely with internal teams and emergency services to ensure a safe environment and help restore normal operations quickly and effectively.
Requirements
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Ability to work in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
Qualifications
- Open to working in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
Skills
- Situational awareness and decision-making skills
- Communication and coordination abilities
- High-pressure, real-time environment experience
- Security operations, emergency response, or related high-volume field experience
- Openness to 2nd and 3rd shift, as well as weekend days
- United States work eligibility without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
Benefits
- Live affordably in a city known for its rising tech talent
- Comprehensive benefits to keep you healthy and happy as you grow in your life and career
- Merit-based compensation reflecting the impact of your work on the company and our customers
- Award-winning campus design that enhances productivity and collaboration
- Restaurant-quality meals prepared by a diverse team of culinary experts
- Four weeks of paid sabbatical after five years
- Global healthcare coverage
- Opportunities to contribute to building the best ideas from around the world into Epic software
Pay
Compensation is competitive and reflects the impact your work has on the company and our customers. Annual raises and bonuses are also available.
Schedule
- Open to working in a high-pressure, real-time environment
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
Benefits
- Comprehensive benefits to keep you healthy and happy as you grow in your life and career
- Annual raises and bonuses
- Stock grants
- Global healthcare coverage
- Opportunities to contribute to building the best ideas from around the world into Epic software
Equal Opportunity Employer
Epic is an Equal Opportunity Employer. Diversity, equity, and inclusion are written into our principles.