Facilities Command Center Technician

About the role

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center.

Responsibilities

• Identify and respond to issues using video feeds and system data
• Cooking and eating meals at the company’s expense
• Coordinate emergency responses when disruptions such as natural disasters or power outages occur
• Work closely with internal teams and emergency services to ensure a safe environment and help restore normal operations quickly and effectively

Requirements

• Live affordably in a city known for its rising tech talent
• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Ability to work in a high-pressure, real-time environment
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)

Qualifications

• Open to working in the United States
• Eligible to work in the United States without visa sponsorship
• Eligible to work in the United States without visa sponsorship

Skills

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Ability to work in a high-pressure, real-time environment
• Experience or interest in security operations, emergency response, or a related high-volume field

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career
• Merit-based compensation reflecting the impact your work has on the company and our customers
• Annual raises and bonuses
• Stock grants giving you an even greater stake in the success of Epic and our customers
• Global healthcare
• Building the best ideas from around the world into Epic software

Pay

• Compensation reflects the impact your work has on the company and our customers

Schedule

• Open to working in the United States
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