Facilities Command Center Technician
About the role
You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.
Responsibilities
- Monitor real-time alerts and manage access and security systems
- Oversee building operations from the Facilities Command Center
- Identify and respond to issues using video feeds and system data
- Cook up to date, restaurant-quality meals at no cost
- Participate in sabbaticals of up to four weeks after five years of service
- Work in a high-pressure, real-time environment
- Communicate and coordinate with internal teams and emergency services
- Work second and third shifts, as well as weekends
Requirements
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to working second and third shifts, as well as weekends
- Eligible to work in the United States without visa sponsorship
- Relocate to the Madison, WI area (relocation assistance available)
- Covered by comprehensive benefits including healthcare, stock grants, and annual raises
Qualifications
- Open to working second and third shifts, as well as weekends
- Eligible to work in the United States without visa sponsorship
- Relocate to the Madison, WI area (relocation assistance available)
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Experience or interest in security operations, emergency response, or a related high-volume field
Skills
- Security operations
- Emergency response
- High-volume field experience
Benefits
- Comprehensive benefits including healthcare, stock grants, and annual raises
- Four-week sabbatical after five years of service
- Restaurant-quality meals at no cost
Pay
- Merit-based compensation reflecting the impact of your work
Schedule
- Second and third shifts, as well as weekends
Equal Opportunity Employer
Epic is an equal opportunity employer and is committed to diversity and inclusion in all aspects of our work. We believe that diverse teams deliver the best products and services for our customers. We are proud to be an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.