Facilities Command Center Technician

About the role

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. You'll work closely with internal teams and emergency services to ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Monitor real-time alerts and manage access and security systems
• Oversee building operations from the Facilities Command Center
• Identify and respond to issues using video feeds and system data
• Cook up to date, restaurant-quality meals for staff
• Work in a high-pressure, real-time environment
• Coordinate emergency responses during disruptions like natural disasters or power outages
• Work closely with internal teams and emergency services to ensure a safe environment
• Help restore normal operations quickly and effectively

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)

Qualifications

• Open to working in a high-pressure, real-time environment
• Experience or interest in security operations, emergency response, or a related high-volume field
• Open to working 2nd and 3rd shifts, as well as weekends

Benefits

• Comprehensive benefits to keep you healthy and happy
• Merit-based compensation reflecting the impact of your work
• A four-week sabbatical after five years
• Stock grants to give you an even greater stake in the success of Epic and our customers
• Global healthcare

Pay

Compensation is competitive and commensurate with experience.

Schedule

Shifts may vary, including 2nd and 3rd shifts, as well as weekends.

Skills

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field

Benefits

• Comprehensive benefits to keep you healthy and happy
• Merit-based compensation reflecting the impact of your work
• A four-week sabbatical after five years
• Stock grants to give you an even greater stake in the success of Epic and our customers
• Global healthcare

COVID-19 Vaccination

As a condition of employment, you must be fully vaccinated against COVID-19.

Equal Opportunity Employer

Epic is an equal opportunity employer and is committed to creating and maintaining a diverse workforce. We are proud to be an equal opportunity employer and will not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or other legally protected characteristics.