Facilities Assistant

The Opportunity

As our Campus Amenities Ambassador, you will serve as the premier welcoming face of the campus, delivering exceptional front-line service to employees, executives, and international visitors. In this role, you will balance high-touch customer service with critical site security protocols, ensuring efficient lobby operations and managing essential campus amenity programs.

• Serve as the primary point of contact in campus lobbies, providing a professional and consistently exceptional service experience for all arriving guests and staff.
• Manage campus access and registration protocols in close partnership with the Security team to ensure authorized, safe entry for all visitors, vendors, and contractors.
• Cook up front-desk logistics, including the processing of guest check-ins, vendor deliveries, corporate phone support, and specialized service requests.
• Coordinate with the Security team to oversee on-site logistics for transportation, parking, and workplace amenities.
• Champion service process improvements by identifying efficiency gaps and proposing solutions to elevate the daily employee and visitor experience.

Who You Are

• Bachelor’s degree is required for this position.
• 3–5 years of corporate customer service experience in a fast-paced, high-standards environment, or equivalent white-glove service experience (such as luxury hospitality or upscale retail).
• Advanced proficiency with digital productivity tools, specifically Microsoft Office Suite and Google Suite (Gmail, Calendar, etc.).
• Strong technical aptitude with the ability to quickly master specialized business software, including visitor management databases and call center systems.
• Exceptional interpersonal and communication skills, driven by a genuine passion for helping others and delivering high-quality service.
• Adaptable problem-solver who possesses a solution-oriented mindset, sound judgment, and the integrity required to handle confidential information.
• Self-motivated team player with excellent punctuality, capable of working independently and committing to a flexible shift schedule (ranging between 6:45 am and 5:00 pm) and bi-weekly evening team meetings.

Qualifications

• This is an on-site position.
• Relocation benefits are not approved for this posting.

Pay

The expected salary range for this position based on the primary location of South San Francisco is $60,600.00 - $112,600.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.

Benefits

This position also qualifies for the benefits detailed in this link.