Facilitator - Right of Way

About the Role

This role at DTE Energy does not involve leadership or management responsibilities. It focuses on supporting new programs, initiatives, or solutions by answering questions and disseminating information. The position requires identifying and solving problems by analyzing context and related issues, often with incomplete or misleading information. Decision-making is significant, especially in the absence of established guidelines or procedures. Work is occasionally reviewed, and the role involves recommending solutions and defining implementation procedures.

Key Accountabilities

• Identify and analyze problems, considering immediate symptoms and broader context.
• Conduct additional research to gather necessary information for decision-making.
• Develop ideas to improve existing methods, services, or procedures.
• Make decisions independently when guidelines are lacking.
• Recommend solutions and define implementation procedures.
• Exchange factual information with internal and external stakeholders, including directors, supervisors, employees, consultants, and community leaders.
• Provide advice and counsel to managers, supervisors, employees, and external parties.
• Participate in meetings, negotiations, and group discussions.
• Prepare documentation, including computer/systems documentation, internal memoranda, letters, contracts, and form letters.
• Plan and prioritize work, manage multiple tasks, and meet deadlines.

Qualifications

• Working knowledge of PC applications (spreadsheets, graphics, database managers, etc.).
• Advanced knowledge of library/reference services, reprographics/micrographics, and telephone skills.
• Working knowledge of customer service and advanced knowledge of complaint resolution.
• Expert knowledge of real estate/rights of way and advanced knowledge of contracts.
• High school diploma or equivalent required; technical diploma or Associate's degree preferred.
• 5-7 years of prior job-related experience required for full proficiency.

Additional Qualifications

This role requires occasional advising, recommending, persuading, and problem-solving, as well as weekly negotiating and leading meetings. It involves planning work independently, contributing to budget development, and managing conflicting priorities.

Privacy Notice to California Job Applicants: At DTE Energy, we are committed to providing an inclusive workplace where everyone feels welcome and a sense of belonging. We seek individuals with a heart for service, a passion to help our communities prosper, and ideas to help shape the future of energy. We are proud to be an equal opportunity employer that considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status, or any other status protected by applicable federal and/or state laws.