Facilitated Telehealth Coordinator - Broward

About the role

We are seeking a highly organized and motivated individual to join our team as a Facilitated Telehealth Coordinator. This position offers an exciting opportunity to contribute to the advancement of healthcare technology and improve access to care for our patients.

Responsibilities

• Facilitate communication between providers and their patients including assisting patients use of technology to conduct virtual visits with other providers on the team
• Assess environment regarding safety concerns or potential hazards
• Communicate with the patient care team regarding any patient questions and needs such as medications
• Collaborate with IT and technical support teams to resolve any telehealth system issues
• Conduct training sessions to educate healthcare staff on telehealth best practices and workflows
• Troubleshoot and resolve technology issues in a timely manner to minimize downtime
• Occasionally, on an as needed basis, conduct in-person outreach to doctors offices, hospitals, and patients' homes to educate potential patients and caregivers about Author Health's mission and service

Requirements

• Comfortable working with the senior population and those with behavioral health conditions
• Proven experience working in a healthcare setting or similar role
• Knowledge of telehealth technology and software
• Excellent organizational and time management skills
• Strong attention to detail and ability to multitask
• Excellent communication and interpersonal skills
• Excellent problem-solving and communication skills
• Ability to work independently and collaborate effectively with team members
• Proactive and adaptable to change in a fast-paced environment

Preferred

• Driver’s license and car
• Bilingual (Spanish-English)
• Willingness to travel up to 100 miles round trip per day

Qualifications

• At least 1 year of experience directly related to the duties of the position
• Passion for, and experience working with, patients with mental health conditions
• Passion for, and experience working with, seniors

Skills

• Telehealth technology and software
• Communication and interpersonal skills
• Problem-solving skills
• Organizational and time management skills
• Attention to detail
• Ability to multitask
• Flexibility and adaptability

Benefits

• Retirement savings plan (401k) Plan up to 3.5% company match
• Low cost benefits package for employee and dependents (medical/dental/vision/STD/Life Insurance)
• Paid vacation
• Paid sick leave
• 9 paid holidays throughout the year with (2) additional flex holidays
• Performance-based bonuses

Pay

Compensation is commensurate with experience.

Schedule

The role requires occasional travel up to 100 miles round trip per day and may involve walking to and from patients' homes in all weather conditions.