F45 Assistant Manager

Key Responsibilities

• Drive the continued growth of the F45 studio
• Demonstrate knowledge of the brand and model behavior in accordance with company standards
• Develop relationships with members to foster a strong and connected community
• Provide and maintain the highest level of customer service
• Ensure compliance and adherence to F45 Training business policies and standards
• Assists in managing the daily operations of the studio
• Manage/coordinate vendors/suppliers
• Maintain top-notch cleanliness, appearance and organization of the studio
• Collaborate with sales team
• Care for membership growth and retention
• Execute retention calendar promotions and events
• Aid in managing client memberships and retention with support of sales team including respond to current member needs and member referrals
• Engage local community to drive awareness including studio launch
• Aid in special projects, events, and promotions as needed
• Affirm all member interface procedures including but not limited to:
• Proper Member Check-In
• Telephone Inquiries (general and sales related)
• Member registration
• Delinquent account/Failed payment procedures
• Customer care calls
• Member change requests

Qualifications

• Must have Personal Training Certification through a nationally recognized organization or be willing to obtain one within 90 days of hire
• Must have CPR/AED/First Aid Certification
• PREFERRED 1+ years of management experience, including directly overseeing all aspects of staff management from hiring, training, supporting, disciplining, and terminating
• Must have outstanding experience delivering high-quality customer service, excellent communication, organizational, and written skills
• Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
• Ability to work independently and collaborate with F45 team and clients
• Highly organized with the ability to prioritize and meet deadlines
• Computer proficiency with MS Office programs, MindBody, and various media platforms
• 1+ years of proven sales leadership in the Health & Fitness industry preferred

Benefits

• Medical, Dental, and Vision
• 401k
• Flexible schedule
• Free Membership at F45
• Competitive salary and bonus structure
• Monthly Team outings

Pay Range

• 45,000 - 65,000 USD per year (F45 Training Central District)