F&W-2026-9 Agency Services Representative Trainee

Scope of Eligibility

Open to applicants who meet the requirements below.

Description

Learns to perform front-line and behind the scenes customer and other support services involving the review, processing and issuance of agency documents; provides information to customers regarding department/agency programs and services; does other related duties as required.

Specific to the Position

• Answer the Agency's main telephone line and courteously interact with the public by answering questions, providing information regarding programs and services, and directing callers to the appropriate bureau or section when necessary.
• Affix to the sorting and distribution of incoming mail and processing outgoing mail in accordance with established policies and procedures.
• Sort, calculate and log revenue checks into state accounting systems.
• Distribute agency publications, such as Digests, to Agency licensing agents and perform other large agency mailings and assist with other routine office tasks.

Preferred Skill Set

• Experience in customer service, including answering telephone calls and distributing them to appropriate staff.
• Experience using Microsoft Teams and software including Microsoft Word and Excel.
• Experience in using state accounting systems such as NJCFS.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Benefits

• Paid Benefit Leave
• Holiday Pay
• Alternative Workweek Program*
• Telework*
• Pension
• Deferred Compensation
• Health Benefits (medical, prescription drug, dental & vision care) and Life Insurance
• Flexible and Health Spending Accounts (FSA/HSA)
• Commuter Tax Savings Program
• Public Service Loan Forgiveness (PSLF)
• Tuition Reimbursement**

Residency

All persons newly hired on or after September 1, 2011, have one year from the date of employment to establish, and then maintain principal residence in the State of New Jersey subject to the provisions of N.J.S.A. 52:14-7 (L.2011, Chapter 70), also known as the “New Jersey First Act”.

Authorization to Work

Selected candidates must be authorized to work in the United States per the Department of Homeland Security, United States Citizenship, and Immigration Services regulations.

Note

The State of New Jersey does not provide sponsorship for citizenship to the United States.

SAME Applicants

If you are applying under the NJ SAME program, your supporting documents (Schedule A or B letter) must be submitted along with your resume by the closing date indicated above. For more information on the SAME program, please email SAME@csc.nj.gov, or call CSC at (609) 292-4144 and select Option #3.

Veteran's Preference

To qualify for New Jersey Veteran's Preference/status, you must establish Veteran's Preference through the Department of Military and Veteran's Affairs. Please submit proof of your Veteran's Preference along with your resume as indicated. For more information, please visit https://www.nj.gov/military/veterans/services/civil-service-preference/.

Equal Opportunity Employment

The State of New Jersey seeks to increase the richness and diversity of its workforce, and in doing so, become the employer of choice for all people seeking to work in State Government. To evaluate the effectiveness of our efforts to attract and employ a diverse workforce, applicants are asked to voluntarily answer a few brief questions on the NJ Affirmative Action Information Form. All information is considered confidential and will be filed separately with the agency's affirmative action officer. This information will not be part of your application for employment and will not be considered in any hiring decision.