F&I Support Specialist

About the role

As the F&I Support Specialist, you are responsible for maintaining the Rates and Residuals tool used by car dealerships to identify loan rates for consumers financing a vehicle. In this role, you will interpret information received from lenders, input rates data into the system and maintain up-to-date information for all lenders. You will work to troubleshoot and resolve Rates and Residuals issues for our customers by making product improvement suggestions to our development team. In addition, by proactively contacting customers, you will drive improvements in product utilization and ensure customer satisfaction.

Requirements

• Bachelor’s degree preferred
• Detail oriented and organized
• Strong analytical skills
• Ability to multi-task and prioritize

Benefits

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation, sick days, and holidays
• Hybrid work schedule; eligible associates may work from home up to two days per week after training
• Company perks, including referral bonuses, professional development and training, promotion from within, and associate discounts for cell phones, cars, computers, entertainment, and more
• Facility amenities including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, an onsite medical center, and a wide variety of sports and social leagues
• Non-smoking environment