F&B Wok Inn Assistant Manager FT

About the role

Assist in overseeing administrative functions of the department to ensure a pleasant dining and beverage experience for all our guests while maintaining a positive demeanor and pleasant attitude towards all guests and team members.

Responsibilities

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Supervise day-to-day activities of team members to include performance reviews, rewards, discipline, time and attendance, scheduling, shift bids, training, plan work, assign work, direct work, address complaints and resolve issues.
• Complete required daily financial tools and reports.
• Assist in working with Finance and IT to ensure that all revenues are captured and reported accurately.
• Assist and keeps track of the inventory programs of the department.
• Assist with labor control, menu engineering and financial reporting.
• Periodically check on guests to ensure their service needs are met.
• Ensure that all maintenance faults and any accidents or incidents are reported to the proper personnel immediately.
• Ensure that venues are properly stocked.
• Maintain adequate staffing levels to ensure guest satisfaction.
• Assist in the training of front-of-the-house personnel.
• Responsible for the knowledge of all TABC laws, ordinance, and implementation of these Requirements, And Ensure TABC Certification Of All Required Staff.
• Responsible for covering a shift when a team member is unable to report for work or finds coverage to keep venues operating to job standards.
• Cover breaks for all front of the house team members when necessary.
• When working as a cash handling team member, all requirements/job duties from a cashier/bartender will apply.
• Must take out till from Cage and turn in till at the end of the shift.
• Must balance out and turn in any cash equivalent slips with balance sheet attached to the Revenue Audit drop box.
• Check front-of-the-house areas ensuring these locations have been swept, mopped, sanitized and that all equipment is clean and organized.
• Checking that all bars are clean and all items are in their designated place.
• Check out keys to open and close bars.
• Check out cigarette keys to open cigarette machines when there are problems with the machine or in need of restocking.
• Ensure all areas are properly cleaned and sanitized before closing each shift.
• Maintain and enforce health department guidelines and sanitation practices.
• Promptly and professionally handle guest issues and communicate problems and concerns to department managers.
• When necessary will assist with the checking in and storing of products when delivered.
• Recommend ideas for improvements for turnover and profitability to management.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies.
• Maintain accurate MTL, MIL, CTR and SAR as needed.
• Perform other duties as assigned.

Requirements

• Must have a High School Diploma or GED.
• Must be able to obtain and maintain a current TABC (seller/server) Certification.
• Must have experience in cash handling.
• Minimum three (3) years' experience in both restaurant and beverage operations.
• Experience with accounting principles for conducting inventories and financial reporting, preferred.
• Gaming industry experience, preferred.
• Strong communication skills in English both written and oral.
• Spanish or other language skills a plus.

Qualifications

• Other Criteria Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and