F&B Support Staff

About the role

The F&B Support Staff role is a dynamic, cross-functional position designed to elevate service standards across all Food & Beverage outlets, including dining rooms, poolside service, bars, and event spaces. This role ensures all support functions—hosting, bussing, food running, and bar backing—are executed at a high standard, allowing service teams to operate efficiently and consistently.

Responsibilities

• Maintain a proactive, team-first mindset: "How can I help?"
• Provide coverage for 10-minute breaks and 30-minute meal periods
• Ensure all service areas meet cleanliness and presentation standards
• Anticipate operational needs and respond quickly to service demands
• Support both à la carte dining and private events as needed
• Communicate effectively with FOH and BOH teams to ensure smooth service flow
• Active participation in events, programs, meetings, and training
• Represent the club in a professional manner through image, dress, communication, and immediate follow-through and response

Qualifications

• Minimum one (1) year of Customer Service experience (food service industry experience preferred)
• Demonstrated proficiency in Host, Busser, Food Runner, and Barback duties
• State Food Handler Certification
• Responsible Beverage Service (RBS) state certification
• Professional, friendly manner and excellent customer service attitude and abilities
• Strong verbal communication and conflict resolution skills
• Enthusiastic, responsible, and dependable team player
• Self-motivated, takes initiative, anticipates the needs of others, and willing to acquire new skills
• Well organized, detail oriented, and high cleanliness standards

Skills

• Ability to read/understand, analyze, and interpret general training manuals, professional journals, or technical procedures
• Ability to effectively present information and respond to questions from children, managers, Associates, members, and the public
• Ability to identify problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables

Pre- and Post-Shift

• Set up host stands, expo areas, service stations and event setup
• Stock condiments, napkins, utensils, and service supplies
• Ensure dining areas, bars, and service stations meet outlet standards
• Assist with buffet maintenance
• Participate in pre-service meetings
• Review menu updates, service notes, and event details
• Align with team on staffing and operational priorities
• Break down and cleaning of service stations, bars, dining and event stations
• Restock and reset for the next service period
• Complete polishing, stocking, and sanitation duties
• Ensure all areas are left in clean, organized, and operational condition

Host Support

• Greet members and guests with professionalism and warmth
• Manage reservations, waitlists, and table assignments
• Coordinate seating flow based on service capacity
• Support guest inquiries and ensure smooth transitions to service staff

Food Runner / Expo Support

• Deliver food promptly and accurately from kitchen/expo to guests
• Ensure proper presentation and correct table placement
• Communicate with kitchen and service staff regarding timing and special requests
• Restock expo lines and maintain cleanliness of the pass
• Assist with light polishing, roll-ups, and station readiness during slower periods

Bussing Support

• Clear and reset tables efficiently to maintain table turn times
• Transport dishes, glassware, and linens to appropriate areas
• Maintain cleanliness of dining areas, including floors, chairs, and surrounding spaces
• Reset tables to outlet-specific standards
• Support servers with guest needs (water refills, extra settings, etc.)

Bar Back Support

• Maintain bar cleanliness and organization throughout service
• Restock glassware, ice, garnishes, and bar products
• Aid bartenders with replenishment of spirits, beer, and wine
• Ensure bar stations remain fully stocked and service-ready
• Support glass polishing and bar breakdown at end of shift

Break Coverage

• Rotate into roles to ensure all staff receive compliant meal and rest breaks
• Maintain seamless service levels during team member absences

Qualifications

• Minimum one (1) year of Customer Service experience (food service industry experience preferred)
• Demonstrated proficiency in Host, Busser, Food Runner, and Barback duties
• State Food Handler Certification
• Responsible Beverage Service (RBS) state certification
• Professional, friendly manner and excellent customer service attitude and abilities
• Strong verbal communication and conflict resolution skills
• Enthusiastic, responsible, and dependable team player
• Self-motivated, takes initiative, anticipates the needs of others, and willing to acquire new skills
• Well organized, detail oriented, and high cleanliness standards