F&B SPORTS BAR MANAGER

About the role

Join a fast-paced, exciting industry where you’ll work with a diverse team driven by enthusiasm for helping people find and have more fun. This role offers career growth opportunities and a supportive environment to expand your possibilities.

Responsibilities

• Supervise and manage staff in the Food & Beverage Front of House (FOH) department.
• Develop, implement, and manage operational goals, performance objectives, and profit targets.
• Create efficient schedules while maintaining labor costs, meeting staffing objectives, and ensuring guest satisfaction.
• Assist in the budget process, provide recommendations, ensure compliance, and report concerns to management.
• Promote and demonstrate superior customer service in alignment with company standards; address customer service issues as they arise.
• Oversee the achievement of departmental customer service goals.
• Develop and implement staff training and development programs.
• Manage rewards and recognition programs to maximize employee engagement.
• Maintain cost control through consistent inventory and pars monitoring.
• Ensure compliance with health department and customer service standards.
• Oversee scheduling, breaks, floor plans, training, evaluations, and counseling for team members.
• Enforce all gaming laws and regulations applicable to the Food & Beverage Department.
• Administer front-of-house restaurant and beverage operations, including training programs.
• Ensure facilities are adequate for assigned personnel to perform their duties.
• Instruct and maintain safety policies and procedures; follow up to eliminate hazards.
• Monitor food presentation and address deviations from standards.
• Ensure regulatory compliance within the area of responsibility and report potential issues to executive management.
• Maintain strict confidentiality in all departmental and company matters.

Supervisory Responsibilities

• Oversee staff development and training programs.
• Implement rewards and recognition programs to enhance employee engagement.
• Evaluate team members and provide constructive feedback on performance.
• Determine staffing needs, including interviewing, hiring, and scheduling to meet business demands.
• Direct workflow and expedite processes as needed.
• Manage employee performance, including disciplining, coaching, and counseling.

Requirements

• Must be at least 21 years of age.
• Bachelor’s Degree (B.A./B.S.) or equivalent from a four-year college or university; or four years of related supervisory/managerial experience and/or training; or an equivalent combination of education and experience.
• Previous supervisory experience in a full-service or high-volume restaurant preferred.
• Ability to interact diplomatically with guests, staff, and colleagues to resolve problems and conflicts.
• Proficiency in writing reports, business correspondence, and procedure manuals.
• Strong mathematical skills, including the ability to add, subtract, multiply, divide, compute rates, ratios, percentages, and interpret bar graphs.
• Flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
• Proficiency in Microsoft Outlook programs.
• Excellent motivational, communication, and customer service skills.

Skills

• Ability to read and interpret documents in English, such as safety rules, operating instructions, and procedure manuals.
• Strong verbal and written communication skills in English.
• Ability to apply common-sense understanding to carry out instructions provided in written, oral, or diagram form.
• Ability to handle problems involving several concrete variables in standardized situations.

Certifications & Licenses

Must qualify for licenses and permits required by federal, state, and local regulations.

Physical Demands

• Regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• Frequently required to reach with hands and arms, talk, and hear.
• Specific vision abilities include close vision, color vision, and peripheral vision.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas, including confined spaces.

Work Environment

• Moderate noise level in the work environment.
• Potential exposure to an environment containing unrestricted second-hand tobacco smoke.

Pay

Starting salary: $60,000 to $70,000.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Paid time off that increases with length of employment, according to local policy.
• Wellness programs supporting financial, physical, and mental well-being.