F&B Shift Manager (36244)

About the role

Responsible for overseeing the performance and coordination of all daily operations of an outlet.

Responsibilities

• Monitor day-to-day F&B outlet operations and take needed action to ensure standards of product presentation and service are being maintained.
• Supervise staff within an assigned outlet to ensure quality and service levels are being met.
• Assure F&B areas are maintained in accordance with company standards, as well as all applicable regulations.
• Assist in developing and managing adherence to departmental policies and procedures.
• Ensure quality control of product and service.
• Assist in maximizing the revenues of the outlet or bar while minimizing operating costs.
• Respond to guest inquiries and coordinate special arrangements and requests for F&B outlets.
• Monitor and maintain inventory, purchasing supplies, and ensuring compliance with all food and beverage regulations.
• Perform administrative responsibilities to include, but not limited to inventory control, payroll, and personnel procedures.
• May be assigned to Food & Beverage workstations of the casino and/or hotel.
• Provide excellent guest service to both guest and internal clients.
• Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.
• Access to sensitive areas and information as per the ACGC Access Matrix.
• Signatory ability for accounting-related forms, HR-related forms, and complimentary vouchers as allowed per Comp Matrix.

Requirements

• High school diploma or GED.
• 2-3 years' experience in food & beverage management preferred.
• Ability to stand, move, and work throughout the office area and properties, including walking up to 1 mile, climbing stairs, and sitting at a desk/workstation for the duration of the shift.
• May be subjected to a smoke-filled environment.
• Must be able to grasp, bend, lift, and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis.
• Sufficient dexterity of hand to use office equipment including computers, calculators, and multi-line telephones.

The noise level in the work environment is usually moderate but will escalate when located in the casino environment.