F&B Outlet Assistant Manager - Full Time

About the role

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.

Responsibilities

• Supervise an F&B Outlet and manage overall daily operations of a designated shift
• Support, administer, and manage operational goals; monitor achievements of performance and profit objectives
• Create effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction
• Assist in the budget process for the department and provide recommendations; ensure compliance with departmental budget initiatives; report budget concerns to manager
• Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs
• Ensure customer service standards are followed by all team members and address issues as they arise
• Responsible for overall achievement of department customer service goals
• Knowledge of and enforcement of all gaming laws and regulations applicable to Food & Beverage Department functions and duties
• Assist in maintenance and development of procedures for food service; inspect menu items for maximum customer satisfaction
• Assist F&B Outlet Manager to ensure efficient, sanitary, and pleasant service for all guests
• Assist in maintaining cost control methods and procedures by monitoring consistent pars and inventory
• Assist Food & Beverage Manager with administrative duties as assigned
• Ensure compliance with all regulatory requirements within area of responsibility and report potential issues to management
• Maintain strict confidentiality in all departmental and company matters

Supervisory Responsibilities

• Responsible for staff development and training programs
• Responsible for rewards and recognition program to maximize employee engagement
• Evaluate team members within department and deliver constructive feedback regarding performance
• Provide recommendations for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs
• Manage work procedures and expedite workflow
• Provide recommendations for employee performance (disciplining, coaching, and counseling)

Requirements

• Must be 21 years of age or older
• Associate's degree (A.A.) in related field; two years of Food and Beverage experience, or equivalent combination of education and experience
• Minimum two years previous supervisory experience required
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
• Ability to write reports and business correspondence
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
• Proficient in Microsoft applications (Excel, Word, and Outlook)
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Benefits

• Competitive Total Rewards package including wellness programs supporting financial, physical, and mental well-being
• Day-one medical coverage (may vary by position)
• 401(k) matching (may vary by position)
• Annual performance bonus (may vary by position)
• Paid time off earned according to local policy, increasing with length of employment

Pay

Starting $50,000 yearly