F&B Grande Pizza Supervisor FT

Reports to the F&B Assistant Manager. Supervises Shift Leads, Cashiers, Cashier/Baristas, Host/Cashiers, Dining Room Attendants, Inventory Clerks, and Restaurant Servers.

About the role

Oversee the shift while on duty in order to create a pleasant dining and beverage experience that will ensure guest satisfaction. While performing the duties in this position, the team member is required to have and maintain a positive demeanor and pleasant attitude towards all guests and team members.

Responsibilities

• Ensure compliance with applicable Tribal, Federal and other laws, gaming regulations, and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Supervise day-to-day activities, planning, assigning and delegating position responsibilities of restaurant front line team members.
• Assist in the annual review of team member performance, schedules, and administrative functions as directed.
• Assist and keep track of the cigarette vending machine inventory program.
• Assist with correcting and/or approving time cards.
• Periodically check on guests to ensure their service needs are met.
• Serve requested food and/or beverages to guests and ensure that supplies are maintained.
• Ensure that venues are properly stocked.
• Maintain adequate staffing levels to ensure guest satisfaction.
• Assist in the training of front of the house personnel.
• Cover shifts when a team member is unable to report for work.
• When working as a cash handling team member, perform all cashier/bartender duties: take out till from Cage, turn in till at end of shift, balance out and turn in cash equivalent slips with balance sheet attached to the Revenue Audit drop box.
• Cover breaks for all front of the house team members when necessary.
• Help with cleaning and stocking of all outlets; maintain cleanliness of all tables and beverage service stations.
• Check front of house areas ensuring they have been swept, mopped, sanitized and that all equipment is clean and organized.
• When necessary, check that all bars are clean and all items are in their designated place.
• Assist with checking in and storing products when delivered.
• Check out keys to open and close bars.
• Check out cigarette keys to open cigarette machines when there are problems with the machine.
• Ensure all areas are properly cleaned and sanitized before closing each shift.
• Maintain and enforce health department guidelines and sanitation practices.
• Promptly and professionally handle guest issues and communicate problems and concerns to department managers.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to the position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements, IRS Currency Transaction Reports, and property established Anti-Money Laundering policies; maintain accurate MTL, MIL, CTR and SAR as needed.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Ability to obtain and maintain a current TABC (seller/server) Certification.
• One (1) year experience in both restaurant and beverage operations (preferred).
• Experience in cash handling (preferred).
• Gaming industry experience (preferred).
• Strong communication skills in English, both written and oral; Spanish or other language skills a plus.
• Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Strong critical thinking, analytical and guest service skills.
• Positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands

• Regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• Must be able to concentrate for prolonged periods.
• Specific vision abilities include close vision, distance vision, peripheral vision and depth perception.
• Must be able to communicate effectively in person or using telecommunications equipment.
• Must have hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 30 lbs.

Work Environment

• Casino floor, back of the house and normal office setting.
• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels; may be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license; responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.