F&B ASST SHIFT MANAGER

About the role

We’re changing entertainment. Come join us. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

Responsibilities

• Deliver guest service the Penn Way by ensuring every interaction meets Service Standards: provide timely and knowledgeable service, always find solutions to guests’ problems, use guest name when appropriate, thank the guest and invite them back.
• Responsible for the day-to-day operations of all Food & Beverage outlets.
• Effectively respond to Manager’s requests in all areas of customer interaction and customer concerns.
• Supervise F&B staff and manage overall daily operations of a designated shift.
• Support, administer, and manage operational goals; monitor achievements of performance and profit objectives.
• Adhere to scheduling and coordinate with upper management on scheduling concerns, with attention to guest satisfaction.
• Assist in the budget process for the department by providing recommendations; support compliance to departmental budget initiatives; report budget concerns to upper management.
• Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.
• Ensure customer service standards are followed by all team members and address issues as they arise.
• Responsible for overall achievement of department customer service goals.
• Maintain knowledge of and enforce all gaming laws and regulations applicable to Food & Beverage Department functions.
• Ensure procedures for food service are adhered to and inspect menu items for maximum customer satisfaction.
• Assist department management with ensuring effective sanitation measures and pleasant service for all guests.
• Assist in maintaining cost control methods and procedures by monitoring consistent pars and inventory.
• Assist Food & Beverage Assistant Director with administrative duties, as assigned.
• Ensure compliance with all regulatory requirements within area of responsibility and report potential issues to management.
• Maintain strict confidentiality in all departmental and company matters.
• Carry out supervisory responsibilities in accordance with organization’s policies and applicable laws: interviewing, hiring, scheduling, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

Education and/or Experience

• Preferred Associates Degree and three years of experience in restaurant supervision or equivalent combination of education and experience.
• Proven skills in managing high volume casual full-service dining establishments.
• Culinary background a plus.
• Good interpersonal and leadership skills.
• Knowledge and familiarity with computers, including the Microsoft Office Suite.
• Familiarity with Micros preferred.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

• Must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Required to obtain and maintain TIPS certification.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to walk, stoop, kneel, or crouch.
• Frequently required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and talk or hear.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus