EZGO Manager, Field Service & Branch Operations

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, professional turf‑care equipment, and ground support equipment. The company markets products under several brands, serving environments ranging from golf courses and factories to airports, planned communities, theme parks, and hunting preserves.

Location: Dallas, Texas, USA

Responsibilities

• Manage inventory of cars and parts at the branch; perform monthly inventory and meet reconciliation requirements from finance, including tournament fleet maintenance.
• Sell short‑term leases, used cars, and new cars.
• Coordinate with the Logistics department to ensure on‑time, complete deliveries of all cars, maintaining strong communication with internal and external customers and providing appropriate documentation for invoicing cost of goods sold.
• Oversee positive customer relations by determining service needs and resolving complaints promptly.
• Build strong teams to maintain all operational and administrative functions of the branch.
• Direct preparation and staging of shipments to ensure quality production through efficient operations; report efficiency metrics, fleet revenue for rentals and freight, and weekly new and used car inventory.
• Establish and maintain standards for world‑class facilities and operations, fostering a strong safety culture with daily 5S actions and weekly safety reviews.
• Lead field service employees, set daily workloads for deliveries, vehicle setup, final fleet inspections, and work assignments.
• Provide the branch operations facility with defective or warranty procedures and parts as needed to ensure top‑quality output from the plant to the customer.
• Facilitate and assist field service, branch, and sales staff on service‑related questions during proposals, deliveries, visits, or meetings.
• Foster talent development through career path planning, performance‑objective management, engagement, training, and onboarding of new hires.
• Contribute to a culture of respect, dignity, and inclusion where everyone feels heard, empowered, and valued.

Requirements

• Bachelor’s Degree in Supply Chain Management or a related field (required).
• Five or more years of relevant experience (required).
• Proficiency with Microsoft Office Suite; experience with ERP and CRM software required; SAP and Salesforce preferred.
• Prior mechanical experience with automotive, small‑engine, powersports, or agricultural equipment preferred.

Schedule

• Full‑time
• First shift
• Travel required – approximately 50 % of the time