Eyewear Sales Associates

About the Role

An Optician will achieve a world-class Total Patient Experience that maximizes retail sales while supporting the patients' medical needs. This employee is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient needs to the goods and services we offer.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patients' wants and needs and sell to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders in E360
• Ensure all job aids and policies are followed
• Maintain frame standards with cleaning and organization of fully stocked and well-presented areas
• Follow all protocols to keep frame inventory accurate
• General office duties and cleaning to be assigned by manager
• Assist with other duties in the office as needed

Qualifications

• Communication, interpersonal and negotiation skills
• Ability to read, analyze and interpret insurance forms
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• HIPAA compliance: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures

Education and Experience

• High school diploma or general education degree (GED) required
• One year in a customer interactive position; or equivalent combination of education and experience

Licenses and Credentials

• Current ABO/ABOC and NCLE certifications (or obtained within first 2 years of employment) preferred

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Physical Requirements

This role requires a variety of physical activities to effectively perform essential job functions. The position involves:

• Frequent walking (75%), sitting (50%), and standing (50%)
• Regular bending, stooping, and reaching (25–50%)
• Lifting, carrying, pushing, and pulling items up to 25 lbs
• Strong fine motor skills and full use of hands for constant grasping, writing/typing, and use of technology
• Visual and auditory acuity, including color, depth, peripheral vision, and ability to adjust focus, required 100% of the time
• Occasional driving or climbing may also be necessary

Location: Wichita, KS

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.