Eyewear Customer Service/Sales Advisor Part Time
About the role
See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr., you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients.
This role reports to the Office General Manager. Some weekend and evenings shifts required. For locations in the Virginia counties of Arlington, Alexandria City, Fairfax, Loudoun, Prince William, Manassas City, Stafford, Fauquier, Clarke, Culpepper, and Spotsylvania, the wage range for this position is $17.70-$24.00 hourly, based on experience and office location. For all other counties in Virginia, the wage range for this position is $15.25-$20.90 hourly, based on experience and office location. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage.
Responsibilities
- Provide patients with exceptional customer service by understanding and advising the patient’s needs
- Aid patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
- Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
- Comprehensively explain insurance benefits
- Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
- Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
- Collaborate with doctor(s) and team members to provide seamless patient experience
- Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
- Participate in other office duties as assigned
Requirements
No optical experience required. Training and tools will be provided.
A proactive approach to problem solving with an entrepreneurial spirit.
Ability to sell with a desire to meet office goals with a “can do” attitude.
Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
Team player who is willing to collaborate to provide the best patient experience.
Qualifications
Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required).
Skills
Proactive problem solver.
Desire to meet office goals with a “can do” attitude.
Ability to communicate effectively with patients and colleagues.
Knowledge of product lines and options to educate patients on best fit.
Benefits
Growth with us: role specific training programs, opportunities to earn bonuses and commission, comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance, and more.
Participation in Vision coverage and associate discounts on our products.
Participation in our 401(k) with competitive company match.
Accrue PTO and paid holidays from day one.
Pay
Wage range for this position is $15.25-$20.90 hourly, based on experience and office location. For locations in the Virginia counties of Arlington, Alexandria City, Fairfax, Loudoun, Prince William, Manassas City, Stafford, Fauquier, Clarke, Culpepper, and Spotsylvania, the wage range is $17.70-$24.00 hourly, based on experience and office location.
Schedule
Some weekend and evening shifts required.