Eyewear Customer Service/Sales Advisor Part Time

About the role

See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr., you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. This role reports to the Office General Manager. Some weekend and evening shifts are required.

Responsibilities

• Provide patients with exceptional customer service by understanding and advising the patient’s needs
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
• Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
• Provide patients with comprehensive explanation of insurance benefits
• Utilize company-provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
• Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
• Collaborate with doctor(s) and team members to provide a seamless patient experience
• Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
• Participate in other office duties as assigned

Requirements

• Experience in a customer-facing or sales-related position (Retail, Hospitality, or Optical field preferred, but not required)
• A proactive approach to problem-solving with an entrepreneurial spirit
• Willingness to learn about the industry, product, and services
• Ability to sell with a desire to meet office goals with a “can-do” attitude
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience

Benefits

• Grow and develop your career through role-specific training programs
• Participate in our vision coverage and associate discounts on our products

Pay

The wage range for this position is $17.15 to $22.20 hourly, commensurate with experience and office location. The company complies with all state and local wage and hour laws, and the minimum pay range will always be at or above the applicable minimum wage.