Eyewear Customer Service/Sales Advisor
About the role
See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr., you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients.
This role reports to the Office General Manager. Some weekend and evening shifts are required.
Responsibilities
- Provide patients with exceptional customer service by understanding and advising the patient’s needs
- Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
- Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
- Provide patients with comprehensive explanation of insurance benefits
- Utilize company-provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
- Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
- Collaborate with doctor(s) and team members to provide a seamless patient experience
- Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
- Participate in other office duties as assigned
Requirements
- Experience in a customer-facing or sales-related position (Retail, Hospitality, or Optical field preferred, but not required)
- A proactive approach to problem-solving with an entrepreneurial spirit
- Willingness to learn about the industry, product, and services
- Ability to sell with a desire to meet office goals with a “can do” attitude
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment
- Team player who is willing to collaborate to provide the best patient experience
Benefits
- Grow and develop your career through role-specific training programs
- Opportunity to earn bonuses and commission (role-specific)
- Comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance, and more
- Vision coverage and associate discounts on products
- 401(k) with competitive company match
- Accrue PTO and paid holidays from day one
About Us
MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.
This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team.