Eyewear Consultant I - Virginia Vision Associates

About the role

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times.

Responsibilities

• Review Physician’s prescriptions and orders based on medical charts
• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences with a basic understanding of lens fundamentals
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
• Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
• Measure and fit eyeglasses properly
• Perform basic adjustments and repairs of eyewear
• Place optical orders with a general understanding of insurance benefits

Requirements

• Excellent customer service skills and personal presentation
• 1+ years of experience
• Good organizational and multitasking abilities
• Coachable — open to feedback and continual improvement
• Willingness to learn and develop new skills
• Flexible and adaptable
• Professional phone and office etiquette
• Optical experience preferred but not necessary — training provided

Additional information

This position reports to the Practice Manager, or their designee. Status: Full-time (FT), Non-exempt. Duties, responsibilities, and activities may change at any time with or without notice.