Eyecare Sales Associate, VisualEyes

About the Role

This role supports the practice by ensuring unsurpassed patient experiences when selecting eyewear or other products. The position helps establish the practice as the premier destination for all vision needs within the community.

Responsibilities

• Greets all patients with a warm welcome and shows urgency in providing service to patients and satisfying their needs.
• Explores the needs and priorities of patients and links to practice offerings, including eye exams.
• Attentive to details, asks clarifying questions, and consults with Optician as needed.
• Demonstrates superior product knowledge; accurately describes the features and benefits of all products using the appropriate tools.
• Anticipates problems; explores underlying reasons for issues; strives to develop long-term solutions.
• Multi-tasks and prioritizes time effectively with competing priorities.
• Custom fits glasses and precisely places prescription in lenses.
• Commits to delivery date and time, sets expectations for pick-up, seeks feedback about experience, and asks for referrals.
• Genuinely expresses gratitude and thanks the patient.
• Strives to achieve exceptional results on goals and competencies.
• Operates the point-of-sale system, inputting patient information with accuracy and attention to detail.
• Creates and tenders sales transactions, following operational processes and standards when required.
• Presents, celebrates, and educates at product pick-up.
• Takes pride in the appearance of the practice and shows initiative to keep displays and inventory clean, attractive, and organized.
• Secures all company assets under one’s control.
• Informs management of potential safety opportunities.
• Adheres to attendance and daily timekeeping requirements.
• Adheres to all company policies and procedures.
• Sells on your feet 80%-100% of the time.
• Consistently maintains proper dress code.
• Performs other duties as assigned by Practice Manager or as business needs.

Requirements

• High School graduate or equivalent.
• Strong customer service skills.
• Strong basic math skills.
• Effective selling skills.
• Familiarity with technology, such as point-of-sale, patient record systems, or other software applications.
• Embraces new technology and change.
• Strong communicator and listener.

Preferred Qualifications

• Eyecare experience.
• Sales experience.

Benefits

• Health care.
• Retirement savings.
• Paid time off/vacation.
• Various employee discounts.
• Competitive bonus and/or commission plan complementing a first-class total rewards package.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements.