Eyecare Sales Associate, Olympia Vision Clinic

Store #: 00T019 Olympia Vision Clinic Lacey – Full-Time

About the role

This role supports the practice by ensuring unsurpassed patient experiences when selecting eyewear or other products. It helps establish the practice as the premier destination for all vision needs within the community.

Our practice is part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Together, we provide operational excellence to eyecare professionals with the aim of being the leading eye care provider in our community.

We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone.

Responsibilities

• Greets all patients with a warm welcome; shows urgency in providing service and satisfying their needs.
• Explores the needs and priorities of patients and links to practice offerings, including eye exams.
• Attentive to details, asks clarifying questions, and consults with Optician as needed.
• Demonstrates superior product knowledge; accurately describes the features and benefits of all products using the appropriate tools.
• Anticipates problems; explores underlying reasons for issues; strives to develop long-term solutions.
• Multi-tasks and prioritizes time with competing priorities.
• Custom fits glasses and precisely places prescription in lenses.
• Commits to delivery date and time, sets expectations for pick-up, seeks feedback about experience, and asks for referrals.
• Genuinely expresses gratitude and thanks the patient.
• Strives to achieve exceptional results on goals and competencies.
• Operates the point-of-sale system, inputting patient information with accuracy and attention to detail.
• Creates and tenders sales transactions, following operational processes and standards.
• Presents, celebrates, and educates at product pick-up.
• Takes pride in the appearance of the practice; keeps displays and inventory clean, attractive, and organized.
• Secures all company assets under one’s control.
• Informs management of potential safety opportunities.
• Adheres to attendance and daily timekeeping requirements.
• Adheres to all company policies and procedures.
• Sells on your feet 80%-100% of the time.
• Consistently maintains proper dress code.
• Performs other duties as assigned by Practice Manager or as business needs.

Requirements

• High School graduate or equivalent.
• Strong customer service skills.
• Strong basic math skills.
• Effective selling skills.
• Familiarity with technology, such as point-of-sale, patient record systems, or other software applications.
• Embraces new technology and change.
• Strong communicator and listener.

Preferred Qualifications

• Eyecare experience.
• Sales experience.

Pay

Pay Range: $17.13 - $22.48 per hour. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may be offered a competitive bonus and/or commission plan.

Benefits

• Health care.
• Retirement savings.
• Paid time off/vacation.
• Various employee discounts.