Eyecare Sales Associate

At For Eyes, we are an optical retailer offering high-quality brands and products with great pricing. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. We pride ourselves on delivering expert eye care and affordable eyewear, ensuring customer satisfaction through passionate and highly qualified associates. For Eyes is part of EssilorLuxottica, a global leader in vision care products, including iconic eyewear, advanced lens technology, and cutting-edge digital solutions.

About the role

This role supports the practice by ensuring unsurpassed patient experiences when selecting eyewear or other products. It helps establish the practice as the premier destination for all vision needs within the community.

Responsibilities

• Greet all patients with a warm welcome and show urgency in providing service to meet their needs.
• Explore the needs and priorities of patients and link them to practice offerings, including eye exams.
• Attend to details, ask clarifying questions, and consult with the Optician as needed.
• Demonstrate superior product knowledge; accurately describe features and benefits of all products using appropriate tools.
• Anticipate problems, explore underlying reasons, and strive to develop long-term solutions.
• Multi-task, prioritize, and manage time effectively with competing priorities.
• Custom fit glasses and precisely place prescriptions in lenses.
• Commit to delivery dates and times, set expectations for pick-up, seek feedback, and ask for referrals.
• Express gratitude and thank patients genuinely.
• Strive to achieve exceptional results on goals and competencies.
• Operate the point-of-sale system, inputting patient information accurately.
• Create and tender sales transactions following operational processes and standards.
• Present, celebrate, and educate at product pick-up.
• Maintain the appearance of the practice, keeping displays and inventory clean, attractive, and organized.
• Secure all company assets under your control.
• Inform management of potential safety opportunities.
• Adhere to attendance and daily timekeeping requirements.
• Follow all company policies and procedures.
• Sell on your feet 80%-100% of the time.
• Maintain proper dress code consistently.
• Perform other duties as assigned by the Practice Manager or as business needs arise.

Requirements

• High School graduate or equivalent.
• Strong customer service skills.
• Strong basic math skills.
• Effective selling skills.
• Familiarity with technology, such as point-of-sale, patient record systems, or other software applications.
• Embrace new technology and change.
• Strong communication and listening skills.

Qualifications

• Eyecare experience (preferred).
• Sales experience (preferred).

Pay

$17.60 - $24.62 per hour. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan.

Benefits

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts as part of a first-class total rewards package.