EyeCare Advisor

About the Role

LensCrafters is a place for visionaries, pairing state-of-the-art technology with a personal approach to eye care. As part of EssilorLuxottica, a global leader in vision care, you’ll join a community of over 200,000 employees driving innovation in the industry. This role ensures exceptional value for customers by delivering the LensCrafters Experience, integrating optometric care with retail functions.

Responsibilities

• Greet customers within 30 seconds and answer telephone calls promptly (within 3 rings) in a friendly manner.
• Explain required paperwork, tests, products, and services to customers and patients.
• Review prescriptions and patient information carefully, identifying special needs and consulting with Opticians, Doctors, or Management as necessary.
• Demonstrate patience and courtesy to all customers, including those who are indecisive or difficult.
• Perform work accurately despite time pressure and customer volume.
• Resolve unsatisfied customer situations quickly and effectively.
• Manage appointment book/scheduling procedures and computer operations.
• Handle and file patient records efficiently and in accordance with HIPAA.
• Place contact lens orders, process shipments, and submit invoices for payment.
• Operate the POS system accurately, handling transactions such as credit cards, layaways, discounts, insurance, and coupons.
• Explain "One Hour" processing and expected delivery times to customers.
• Maintain store appearance and ensure visual displays align with company guidelines.
• Respond quickly to changes in store promotions, updating staff communications and point-of-purchase materials.
• Demonstrate product knowledge, describing features and benefits of lenses and frames to assist customers in selecting the best options for their vision, lifestyle, and budget.
• Perform pre-examination testing with accuracy, explaining measurements and answering patient questions.
• Provide coaching and guidance on contact lens care and handling.
• Maintain and disinfect contact lens inventory, offering clinical support to the Optometrist as needed.

Requirements

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communication and listening skills.
• Problem-solving ability.
• Familiarity with cash registers, computers, and calculators.
• Organization and sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Preferred Qualifications

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Pay

The pay range for this position is $20.67 - $29.22 per hour. Employee pay is determined by factors such as geography, experience, qualifications, skills, and local minimum wage requirements. A competitive bonus and/or commission plan may also be offered as part of a first-class total rewards package.

Benefits

• Health care coverage.
• Retirement savings plans.
• Paid time off/vacation.
• Various employee discounts.