EyeCare Advisor

At For Eyes, we are an optical retailer offering high-quality brands and products with great pricing. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. We proudly provide every customer a perfect blend of expert eye care and affordable eyewear. For Eyes is part of EssilorLuxottica, a global leader in vision care products, including iconic eyewear and advanced lens technology.

About the role

The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the For Eyes Experience. This role ensures all patients receive the highest quality optometric care and supports the Doctor in routine optometry practice under the direction of the Store Manager. The position contributes to the store’s key performance indicators while adhering to state laws and company policies.

Responsibilities

• Greet customers within 30 seconds and answer the telephone within 3 rings in a friendly and courteous manner.
• Explain all required paperwork, tests, products, and services in the Doctor’s office, including appropriate time frames.
• Review prescriptions and patient information carefully; identify special needs and consult with Optician, Managing Doctor, or Retail Management as necessary.
• Demonstrate patience and courtesy to indecisive or difficult customers and patients.
• Perform work accurately and thoroughly despite time pressure and customer volume.
• Identify and resolve situations involving unsatisfied customers quickly.
• Demonstrate knowledge of appointment book/scheduling procedures and computer operation.
• Handle and file patient records in an organized and efficient manner in accordance with HIPAA.
• Place contact lens orders, process shipments, and submit invoices for payment.
• Operate the POS system, inputting customer/patient and prescription information accurately.
• Maintain store appearance and ensure visual displays align with company guidelines.
• Uphold a safe working environment for associates and patients.
• Respond quickly to changes in store promotions with appropriate staff communications and materials.

Retail Duties

• Demonstrate product knowledge and describe features and benefits of lenses and frames.
• Assist customers in selecting frames and lenses suited to their vision, lifestyle, and budget.

Doctor’s Office Duties

• Perform pre-examination testing accurately and explain measurements to patients.
• Provide coaching and guidance on the care and handling of contact lenses using clinical and product knowledge.
• Maintain and disinfect contact lens inventory; provide clinical support to the Optometrist as needed.

Requirements

• High School diploma or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Leadership and problem-solving abilities.
• Strong communication and listening skills.
• Familiarity with cash registers, computers, and calculators.
• Organizational and sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Preferred Qualifications

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Pay

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. A competitive bonus and/or commission plan may complement the total rewards package.

Benefits

• Health care coverage.
• Retirement savings plans.
• Paid time off/vacation.
• Various employee discounts.