Extra Help - Customer Service Representative - Hospital Oncology Nursing Services

About the role

The position is temporary and limited to 900 hours. It is located at the Hospital Oncology Nursing Service in Chicago, IL USA. The requisition ID is 1040241. There is 1 position available, and the workplace type is On-Site. The posting closes on Sunday, July 19, 2026.

Duties & Responsibilities

• Responds and researches complex inquiries from customers that the department serves and clarifies or solves issues based on policies and procedures.
• Composes complex correspondence and creates documentation/records.
• Maintains a record of interactions and updates department leaders on client issues or trends that require improvements and suggests improvements.
• Develops and updates department communication or records while maintaining confidentiality.
• Provides administrative support by accurately transcribing information or notes and performing data entry.
• Performs other related duties and participates in special projects as assigned.

Minimum Qualifications

• A high school diploma or equivalent.
• Any one or combination totaling three (3) years (36 months) from the following categories:
• College coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate’s Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor’s degree (120 semester hours) equals three (3) years (36 months)
• Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience.

Preferred Qualifications

• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Skill in understanding written sentences and paragraphs in work related documents.
• Knowledge of clerical and office procedures and systems such as word processing, spreadsheet software, managing files and records, designing forms, and managing inventory.