Extra Help Assistant /Weekend Peer Supervisor

Summary Of Job Duties

The Extra Help Assistant/Weekend Peer Supervisor serves as a member of the library Operations staff, and is primarily responsible for providing customer service assistance to a diverse group of library patrons, maintaining a high level of professionalism. The Weekend Peer Supervisor has a higher level of responsibility than the typical Peer Consultant, as this person opens/closes the building, and supervises operations.

Qualifications

• REQUIRED EDUCATION AND/OR EXPERIENCE: The formal education equivalent of a high school diploma.
• Experience with Microsoft Office and other computer applications.

Job Duties And Responsibilities

• Open/close the library building for weekend shifts;
• Staff the service desk, answer directional, routine circulation/reference questions, and provide basic support in the us of library resources;
• Supervises peer consultants;
• Aid library users with equipment such as computers, microform readers, and printers/copiers;
• Check materials/equipment in and out using the Alma/Primo integrated library system;
• Maintain poise when confronted with complaints, disputes, or problem patrons;
• Monitor for situations that may require the attention of full-time staff, Public Safety, or Facilities Management;
• Attend and actively participate in scheduled training sessions and staff meetings;
• Perform other duties as assigned.

Knowledge, Skills, And Abilities

• Ability and willingness to work evening and weekend shifts;
• Excellent customer service and communication skills;
• Patience, empathy, and enthusiasm when working with patrons;
• Understanding and reading Library of Congress (LOC) call number sequences;
• Effective communication and interaction with library patrons and staff;
• Minimal knowledge of computers and their applications;
• Aptitude for learning new technologies;
• Ability to work in a diverse and inclusive environment.

Additional Information

• Salary Information: $14.75 per hour

Required Documents To Apply

• Resume

Optional Documents

• Special Instructions to Applicants

Recruitment Contact Information

Ivan Henley
Library Night Operations Manager
ilhenley@ualr.edu
(501)916-6189

Pre-employment Screening Requirements

• No Background Check Required

Benefits Eligible

• No