Extended Support Specialist
UCP Seguin of Greater Chicago · Chicago, IL · 3 mo ago
On-siteOTHRFull-time
About the role
Enhance customer satisfaction through proactive support and problem-solving.
Responsibilities
- Handle escalated customer issues efficiently
- Provide technical support via phone and email
- Document and escalate complex issues to appropriate teams
- Conduct regular follow-ups to ensure customer satisfaction
Requirements
- Bachelor’s degree in Computer Science or related field
- 2+ years of experience in IT support or similar role
- Strong problem-solving and communication skills
- Proficiency in Microsoft Office Suite
Qualifications
- Excellent verbal and written communication skills
- Ability to work independently and manage multiple tasks
- Experience with ticketing systems and CRM tools
Skills
- Customer service orientation
- Technical troubleshooting abilities
- Attention to detail
Benefits
- Competitive salary package
- Flexible working hours
- Professional development opportunities
Pay
- $50,000 - $60,000 annually
Schedule
- Monday to Friday, 9 AM to 5 PM