Extended Operations - Dedicated Account Manager

About the role

The Extended Operations - Dedicated Account Manager takes on more complex accounts and is expected to handle client relationships with greater autonomy. This role requires the ability to identify client needs, propose solutions, and manage projects to improve account performance.

Essential Duties

• Manage a portfolio of medium to large accounts, ensuring customer satisfaction and retention
• Develop strategic plans to grow client accounts and meet KPIs
• Collaborate with cross-functional teams to execute client requirements and deliverables
• Maintain performance metrics and provide proactive solutions to meet client expectations
• Handle escalated issues and provide timely resolutions
• Negotiate contracts and renewals with clients
• Generate and present reports on account health, growth, and performance
• Schedule: Monday - Thursday nights from 6pm-6am

Requirements

• Bachelor’s degree in Business, Sales, Marketing, or related field
• 2-5 years of experience in account management or a client-facing role
• Strong understanding of sales processes, customer service, and account growth strategies
• Able to handle client escalations and build long-term relationships

Qualifications

• Ability to handle client escalations and build long-term relationships

Skills

• Strong understanding of sales processes, customer service, and account growth strategies

Benefits

• Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states.
• Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa.
• Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.
• With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values.
• One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.

Pay

• Not specified

Schedule

• Monday - Thursday nights from 6pm-6am

Company Overview

Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions. With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.

Equal Opportunity Statement

Our Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender, gender identity, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.