Express Service Plus Consultant

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Responsibilities

• Conduct successful assessment, installation, and sustainment consultations of the Advanced Express Service Plus Program as outlined in the MSX Express Service program.
• Provide dealership staff training according to MSX Express Service program documentation.
• Deliver in‑person follow‑up support to dealerships.
• Complete contact reporting in a timely and comprehensive manner.
• Implement best‑practice processes within the Express Service and Express Service Plus operation, including customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, and post‑repair follow‑up calls.
• Maintain consistent OEM communication with dealer milestones and serve as a liaison to national and regional OEM personnel.
• Submit field detail reports and communication logs promptly.
• Submit weekly expense reports.
• Leverage relationships to identify and sell the business case for change.
• Analyze dealer financial and operational data to develop improvement action plans.
• Implement advanced Service Advisor selling systems and overall process‑improvement solutions at the aftermarket or retail level.
• Establish and implement effective metrics to keep dealerships focused on growth and ROI.
• Demonstrate proficiency with PC applications in a Windows environment.
• Influence key dealer personnel and service department employees in training processes and monitor results.
• Travel up to 80% of the time while maintaining client‑desired calendar efficiency.

Qualifications

• Proficiency with Microsoft Word, PowerPoint, Internet Explorer, and Excel.
• Ability to leverage relationships to identify and sell the business case for change.
• Experience analyzing dealer financials and operational assessments to create improvement action plans.
• Implementation experience with service advisor selling systems and broader process‑improvement solutions.
• Capability to establish and apply effective metrics for dealership growth and ROI.
• Demonstrated proficiency with PC applications in a Windows environment.
• Ability to train and utilize all aspects of automotive tire sales and automotive service sales.
• Skill in influencing sales personnel and technicians during training and monitoring processes.
• Highly motivated self‑starter with excellent customer relationship, communication, and facilitation skills; comfortable working in a field environment with minimal supervision.
• Excellent verbal and written communication skills.
• Minimum 7–10 years of aftermarket experience (e.g., Jiffy Lube, Valvoline, “Fast Oil Change”) and preferably retail tire store management experience (store manager, service manager, service writer).
• OEM dealer contact experience is a plus.
• High school diploma or General Equivalency Diploma (GED) required.
• Bachelor’s degree preferred.