Express Service Coach

About the role

The Express Service Coach will be responsible for the professional delivery and installation of MSX Express Maintenance prescribed solutions furnished by MSX. The Coach will develop and maintain a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, and assist with Dealer Launch Meetings and Dealer Workshop Meetings.

Responsibilities

• Develop and maintain a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, and assist with Dealer Launch Meetings and Dealer Workshop Meetings.
• Install and sustain the Basic and/or Advanced Express Maintenance program as outlined in the MSX Express Maintenance program documentation.
• Perform Dealership Express Consultations as outlined in the MSX Express Maintenance program documentation.
• Conduct Dealer remote and in-dealer classroom training as outlined in the MSX Express Maintenance program curriculum documentation.
• Train Dealership staff on the job as outlined in the MSX Express Maintenance program documentation.
• Provide timely and comprehensive completion of dealer action plans.
• Implement best practice processes within the Express Maintenance operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…).
• Adequately contact OEM National and Regional personnel monthly.
• Submit Monthly field detail reports.
• Submit Weekly time cards and expense reports.

Qualifications

• At least 7 - 10 years of Dealership or Aftermarket management experience.
• OEM dealer contact experience is a plus.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Word, PowerPoint, Excel, and navigating internet web based applications.
• Exceptional track record and attributes including:
• Leverage relationships to identify and sell the business case for change.
• Analyze data from dealer financials and operational assessments to establish improvement action plans.
• Implement Maintenance advisor selling systems and overall process improvement solutions at the aftermarket or retail level.
• Understand, establish, and implement effective metrics to keep dealerships focused on growth and ROI.
• Proficient with PC applications in a Windows environment.
• Train and utilize all aspects of Automotive Tire Sales and automotive Maintenance sales.
• Influence the sales personnel and technicians in the training processes and monitor the results.

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.