Express Service Advisor | Base + Commission - Jim Click Hyundai Auto Mall

Job Responsibilities

• Greet express service customers promptly and manage high-volume traffic efficiently
• Aid customers with routine maintenance services such as oil changes, tire rotations, and inspections
• Listen to customer concerns and accurately document service needs
• Present maintenance recommendations, timelines, and pricing clearly
• Cook up with express technicians to ensure fast and accurate service completion
• Maintain workflow and keep customers informed of status updates or delays
• Identify and recommend additional maintenance needs based on vehicle condition
• Prepare and finalize repair orders quickly and accurately
• Deliver a fast, professional, and positive customer experience
• Maintain organization and flow within the express service lane

Benefits & Compensation

• Competitive pay
• Employer subsidized Medical and Dental insurance
• Company Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• Variety of voluntary benefit options, including Short- and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

Qualifications

• Previous automotive, express service, or customer service experience preferred
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced, high-volume environment
• Organized and detail-oriented with strong time management skills
• Self-motivated with a positive, professional attitude
• Comfortable learning dealership systems and service processes