Express Consent Unit - Administrative Assistant II -Remote

About the role

The Division of Motor Vehicles (DMV) is seeking an Administrative Assistant II to support other professionals with routine departmental duties. The position involves translating and clarifying Colorado Motor Vehicle statutes, departmental administrative procedures and policies to customers.

Responsibilities

• Answering questions on incoming calls and emails from drivers, attorneys, hearing officers, Driver License Offices and Law Enforcement agencies, etc., concerning administrative processes;
• Researching, correcting and updating driver history records;
• Resolving problems with driver records to include Express Consent Documents, Insurance Affidavits and Child Support;
• Data entry into databases and spreadsheets;
• Reviewing and entering State Child Support compliances and recissions;
• Providing analysis of DUI /Express Consent, Insurance Affidavits and Hit & Run suspension notifications submitted by Law Enforcement Agencies for data entry to initiate department action;
• Processing hearing requests from drivers and attorneys;
• Provide drivers and attorneys with documents received from Law Enforcement agencies;
• Review / audit cases for accuracy prior to forwarding to the hearing division for scheduling.

Requirements

• Experience in a general clerical role, including data entry and customer service;
• Proven proficiency in computer literacy;
• Demonstrated written and verbal communication skills;
• Experience working in a regulatory environment.

Qualifications

• Minimum Qualifications: Two (2) years of relevant experience in a general clerical role;
• Education and Experience: Combination of related education in Business Administration, Accounting, Public Administration, Political Science, or a similar field and/or relevant experience in a general clerical role equal to two (2) years.

Skills

• Strong customer service and research skills;
• Proficiency in computer systems, printers, copiers, fax machines and other technologies;
• Excellent typing and data entry skills;
• Ability to handle a high volume of technical data entry through an 8 hour shift.

Benefits

Employees assigned to the Express Consent Unit work together to administer motor vehicle statutory requirements affecting driver's privilege, image motor vehicle related data and provide documentation through data entry and electronic imaging. They also assist outside Law Enforcement Agencies in the completion of Express Consent Affidavits and Notice of Revocation as well as answering inquiries by individuals who may have DUI's or may be under revocation.

Pay

The salary range for this position is $47,000 to $60,000 annually, depending on experience and qualifications.

Schedule

This position is designated as remote but may be required to work from a department office building location based on business needs.

Remote Work Information

Employees are responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi-Fi connection. All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office.

Residency Requirement

This posting is only open to residents of the State of Colorado at the time of submitting your application.