Express Advisor (Base+Comm) - AN Toyota Spokane Valley

What Will I Do

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Requirements

• A high school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Prior sales experience preferred but not required
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• A valid in-state driver’s license and an acceptable, safe driving record

Why Should I Come Work for AutoNation?

• Competitive compensation and 401k matching
• Healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Awesome deals and discounts through YouDecide, a website with offers from top providers and retailers
• Participate in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

About AutoNation

• One of the largest automotive retailers in the United States
• Offering innovative products, exceptional services, and comprehensive solutions
• Empowering customers to make the best decisions for their needs
• Network of dealerships nationwide strengthened by a recognized brand
• Wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services
• Through DRV PNK, raised over $40 million for cancer-related causes

AutoNation Values

• Create a diverse, equitable, and inclusive environment in our workplace and the services we provide
• Commitment to making a positive impact in the world