Expert System Administrator with Security Clearance

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Optimize system operations and resource utilization and perform system capacity analysis and planning.
• Provide in-depth experience in trouble-shooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

Qualifications

• Bachelor’s degree in Computer Science or related discipline from an accredited college or university is required.
• Fifteen (15) years' experience as a System Administrator in programs and contracts of similar scope, type, and complexity is required.

Required Skills

• Five (5) years of experience installing, configuring, maintaining, troubleshooting, and using system security (container security, virtual machine security, security boundary enforcement), configuration, and reporting tools.
• Five (5) years of experience with the following tools is strongly preferred: ELK, Tripwire, VMware, RedHat SELinux security tool suite.
• Experience with senior system design support.
• Experience with Windows/UNIX Configuration.