Expert Opportunity - Head of Support Operations ($70/hr, up to $1,400/week)

About the role

We're working with a leading foundational AI lab to find experienced heads of support operations who can help train their latest language model on professional document, spreadsheet, and slide deck tasks. The role involves creating, evaluating, and refining AI-generated documents, spreadsheets, and slide decks across core workflows such as:

• Customer health-score dashboards
• Renewal risk scorecards
• Quarterly business review decks
• Escalation runbooks
• Onboarding and adoption playbooks
• Voice-of-customer synthesis briefs

Responsibilities

• Create, evaluate, and refine AI-generated professional documents, spreadsheets, and slide decks
• Translate messy support and usage data into quarterly business review decks and escalation runbooks trusted by executives and customers

Requirements

• 4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
• Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust
• Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail

Pay

$70/hour

Schedule

Flexible, 5-20 hours per week (or more if desired). Fully remote, work on your own schedule.

Start date: ASAP