Expert Inbound, Nashville | On site |

Job Overview

This role manages live inbound business sales calls to connect new and existing customers with appropriate wireless solutions. It involves conducting discovery conversations to recommend products, price plans, data, and enhanced services based on customer needs. The role requires collaboration with field sales, implementation, and solution engineering teams to support deal partnerships. Success is measured by effective customer verification, fraud prevention, and post-sale support throughout account ownership. The work impacts organizational revenue and customer satisfaction by ensuring accurate sales and ongoing service for business customers.

Job Responsibilities

• Manage high-volume inbound business sales calls to identify customer needs and recommend suitable wireless solutions
• Conduct customer research and build sales quotes using product knowledge and sales tools to support informed purchasing decisions
• Partner with verification, credit underwriting, and fraud teams to validate new business customers and prevent fraudulent activity
• Follow lead management processes to qualify customers and ensure compliance with fraud prevention protocols
• Collaborate with field sales teams to facilitate deal partnerships across small and medium business and enterprise segments
• Provide post-sale customer support for billing, device, and service issues, coordinating with technical and sales support teams
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

- High School Diploma/GED (Required)

- Less than 2 years Inbound/Outbound commissioned environment (Preferred)

- Less than 2 years Business customer service, sales, or retention (Preferred)

Knowledge, Skills and Abilities

• Organization and Task Management - Demonstrate efficient organization skills, the ability to prioritize and respond to incoming activity/tasks with a sense of urgency and accuracy, and work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking.
• Communication and Collaboration - Excellent communication and interpersonal skills, ability to learn and follow processes thoroughly, work cooperatively and collaboratively with all levels of employees and management, maintain a mature, self-motivated, positive, professional attitude, and adapt effectively in a new role.
• Technology Proficiency - With Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook, as well as experience with WebEx, Dialpad, and Google applications.

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

Safety Sensitive Position

Safety Sensitive Position (Yes/No): No

Benefits

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

T-Mobile's Commitment to Diversity and Inclusion

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Contact Information

To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Application Process

Applications will be accepted while the position remains posted. Internally posted positions will remain open for a minimum of 7 consecutive calendar days. External postings may be removed at any time based on business needs, candidate volume, or other operational considerations.

Arbitration Agreement

By submitting an application, you agree to the arbitration agreement. For more information, please visit link_to_arbitration_agreement.