Expert Case Management Office(CMO)Compliance & Risk Consultant

About the role

The Expert CMO Compliance & Risk Consultant facilitates the development of responses and approvals from multiple functional areas and leaders for complex and confidential or restricted responses to data and reporting inquiries. The scope includes multiple agencies, laws, regulations, and customer complaints. This role supports the Senior Manager of Intake & Agency Reporting with compliance management workflows, daily reporting, and the Compliance Excellence Continuous Improvement Program.

Responsibilities

• Provides expertise to lead and facilitate responses to regulatory data requests, investigations, audits, and other inquiries.
• Acts as consultant to internal and/or external groups in order to ensure containment and countermeasures in a compliance context are applied accordingly and promotes knowledge of compliance management best practices.
• Performs compliance discovery/priorities research to determine previous responses to the same subject, trends, and quantifiable risks.
• Establishes, updates, and maintains a case hub filing and recordkeeping of all cases, meetings, evidence, materials, correspondence, and documents.
• Regularly updates leadership on changes to requirements/standards, metrics, program effectiveness, and opportunities for improvement.
• Challenges responses to inquiries, and identifies, documents, and validates commitments during response development and approvals.
• Provides expertise and coaching related to case management, response quality, and timelines related to compliance deliverables.
• May act as team lead but does not have any direct reports.

Qualifications

• Minimum: High School or GED-General Educational Development-GED Diploma
• Job-related experience, 7 years
• 4+ years’ experience managing compliance/risk programs or controls.