Experienced Shift Manager

About the role

A McDonald’s Certified Swing Manager is a trained and certified leader responsible for overseeing daily restaurant operations during assigned shifts. This role ensures the restaurant operates safely, efficiently, and in full alignment with McDonald’s brand standards, with a strong focus on Quality, Service, and Cleanliness.

Responsibilities

• Directs crew members, assigns positions, and manages floor operations to deliver an exceptional customer experience across all channels, including drive-thru, front counter, kiosk, mobile order, and curbside.
• Maintains speed of service, order accuracy, food quality, and hospitality to ensure every guest receives fast, friendly, and accurate service.
• Enforces food safety procedures, proper handwashing, time and temperature controls, equipment maintenance, and cleanliness standards throughout the restaurant.
• Conducts travel paths, ensures critical control points are being followed, and takes immediate corrective action when standards are not met.
• Manages labor deployment to support sales volume while controlling costs.
• Maintains cleanliness standards, monitors waste, completes product counts as required, and protects company assets by following cash-handling and security procedures.
• Trains and coaches crew members on procedures, service behaviors, and brand standards.
• Provides real-time feedback, recognizes strong performance, and addresses performance gaps constructively.
• Communicates effectively with the General Manager and other members of the leadership team regarding shift performance, staffing needs, equipment issues, and customer concerns.
• Documents incidents, resolves guest complaints professionally, and ensures follow-up when needed.

Qualifications

• High school diploma or equivalent.
• Must be certified as a McDonald’s Swing Manager through the McDonald’s Training Academy.
• At least 1 year of experience in a food service management role.
• Strong leadership and communication skills.
• Ability to manage multiple tasks and prioritize responsibilities.
• Knowledge of McDonald’s brand standards and food safety practices.

Skills

• Effective communication and interpersonal skills.
• Leadership and team-building abilities.
• Problem-solving and decision-making skills.
• Time management and organizational skills.
• Customer service orientation.

Benefits

• Comprehensive health insurance coverage.
• Discounted meals at participating restaurants.
• Flexible scheduling options.
• Opportunities for career advancement within the company.

Pay

Competitive hourly wage based on experience and qualifications.

Schedule

Shifts vary based on restaurant needs, typically ranging from 4 to 12 hours per day, Monday through Sunday.