Experienced Shift Manager

About the role

A McDonald’s Certified Swing Manager oversees daily restaurant operations during assigned shifts, ensuring the restaurant operates safely, efficiently, and in full alignment with McDonald’s brand standards.

Responsibilities

• Directs crew members, assigns positions, and manages floor operations to deliver an exceptional customer experience across all channels.
• Maintains speed of service, order accuracy, food quality, and hospitality to ensure every guest receives fast, friendly, and accurate service.
• Enforces food safety procedures, proper handwashing, time and temperature controls, equipment maintenance, and cleanliness standards.
• Monitors and takes corrective action when food safety and operational standards are not met.
• Manages labor deployment to support sales volume while controlling costs.
• Maintains cleanliness and hygiene standards, monitors waste, completes product counts, and protects company assets.
• Trains and coaches crew members on procedures, service behaviors, and brand standards.
• Communicates effectively with the General Manager and other leadership team members regarding shift performance, staffing needs, equipment issues, and customer concerns.
• Documents incidents, resolves guest complaints professionally, and ensures follow-up when needed.

Qualifications

• Must be McDonald’s Certified Swing Manager.
• Proven leadership skills and ability to manage a team.
• Strong understanding of McDonald’s brand standards and food safety practices.
• Effective communication and problem-solving abilities.
• Ability to handle multiple tasks and prioritize responsibilities.
• Experience in a fast-paced, high-volume environment preferred.

Skills

• Customer service skills
• Leadership and team management
• Food safety and hygiene
• Time management and organization
• Communication and interpersonal skills

Benefits

• Comprehensive health insurance
• Flexible scheduling options
• Discounted meals at participating restaurants
• Opportunities for career advancement

Pay

• Competitive hourly wage based on experience and qualifications

Schedule

• Variable schedule to meet restaurant needs