Experienced Shift Manager

About the role

A McDonald’s Certified Swing Manager oversees daily restaurant operations during assigned shifts, ensuring the restaurant operates safely, efficiently, and in full alignment with McDonald’s brand standards.

Responsibilities

• Directs crew members, assigns positions, and manages floor operations to deliver an exceptional customer experience across all channels.
• Maintains speed of service, order accuracy, food quality, and hospitality to ensure every guest receives fast, friendly, and accurate service.
• Enforces food safety procedures, proper handwashing, time and temperature controls, equipment maintenance, and cleanliness standards.
• Manages labor deployment to support sales volume while controlling costs.
• Monitors waste, completes product counts as required, and protects company assets by following cash-handling and security procedures.
• Trains and coaches crew members on procedures, service behaviors, and brand standards.
• Communicates effectively with the General Manager and other leadership team members regarding shift performance, staffing needs, equipment issues, and customer concerns.
• Documents incidents, resolves guest complaints professionally, and ensures follow-up when needed.

Qualifications

• Must be McDonald’s Certified Swing Manager.
• Proven ability to lead and manage teams effectively.
• Strong understanding of McDonald’s brand standards and food safety protocols.
• Effective communication skills, both verbal and written.
• Ability to handle multiple tasks and prioritize responsibilities under pressure.
• Experience in a fast-paced, high-volume environment preferred.

Skills

• Leadership and team management skills.
• Customer service orientation.
• Food safety and hygiene knowledge.
• Time management and organizational skills.
• Problem-solving abilities.

Benefits

• Comprehensive health insurance coverage.
• Flexible scheduling options.
• Discounted meals at participating restaurants.
• Continuing education opportunities.

Pay

The pay range for this position is $15.00 - $20.00 per hour, depending on experience and qualifications.

Schedule

Shifts are typically 8 hours long and may vary based on business needs.