Experienced Service Department Lane Manager / Assistant Service Manager

Responsibilities

• Manage daily activities in the service lane to ensure smooth operations and high customer satisfaction.
• Cook up coordination with technicians, service advisors, and parts department to facilitate timely vehicle repairs and maintenance.
• Aid in managing staffing schedules and workflow to optimize productivity.
• Monitor service lane performance metrics and implement improvements as needed.
• Ensure compliance with company policies, safety standards, and dealership procedures.
• Provide hands-on support and leadership to service lane associates.

Qualifications

• Previous experience in automotive service management
• Strong organizational and leadership skills
• Excellent communication and customer service abilities
• Ability to multitask and manage competing priorities in a fast-paced environment
• Knowledge of automotive service processes and technical understanding preferred

Germain Offers

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts