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Jobs · OTHR · Texas

Experienced Service Advisor - Gulf Coast Chevy, Buick, GMC

Gulf Coast Auto Park · Houston, TX · 3 mo ago
On-siteOTHRFull-time

About the role

Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.

Responsibilities

  • Upselling additional services using low pressure, high integrity methods
  • Providing accurate repair/maintenance estimates
  • Adhering to policies on vehicle care and operation
  • Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
  • Reviewing and explaining repairs and associated costs with customers
  • Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
  • Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Requirements

  • Outstanding customer service skills
  • A positive attitude
  • Previous experience in a similar role would be highly desirable

Qualifications

The Gulf Coast Family of Dealerships located in Angleton, Texas is proud to be one of the premier Auto Parks in the Houston Metro area. From the moment you walk into one of our showrooms, you’ll know our commitment to our employees is second to none. We strive to make your career with Gulf Coast a good one – until retirement. The Gulf Coast Family of Dealerships is looking for candidates whose work ethics incorporate a demonstrated commitment to excellence and a desire to be the best. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

Benefits

  • Medical, Dental & Vision Insurance
  • 401K Retirement Savings Plan
  • PTO/Vacation
  • Discounts on vehicle purchases
  • Advancement opportunities for high performers

Pay

Competitive pay plan

Schedule

N/A

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