Experienced Service Advisor-4 day work week!!
Pohanka Honda Of Fredericksburg · Fredericksburg, VA · 1 mo ago
OTHRFull-time
About the Role
Experienced Service Advisor needed to deliver a unique and positive customer experience in a clean, temperature‑controlled shop.
Why Work Here
- Time Magazine National Quality Dealer Award Winner
- The Sports Illustrated AIADA All‑Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation
- Distinguished Service Citation from the Automotive Hall of Fame
Benefits
- Medical, Dental, Life and Disability insurance
- 401(k) with company contribution
- Paid vacation, personal leave, and holidays
- Bonus programs
- Vehicle purchase programs
Schedule
Four‑day work week offering flexibility.
Responsibilities
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance based on age, mileage, and vehicle history
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow‑up time
- Monitor the progress of each vehicle throughout the day, updating customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Requirements
- Proven record of achieving exceptional customer satisfaction
- Past experience as a Service Advisor, Assistant Lane Manager, or Service Consultant (a plus)
- Excellent communication skills
- Positive personality and above‑average energy level
- Personal and professional integrity
About the Dealership
The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility in 1919, the group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Five generations of the Pohanka family and associates provide loyal customers with a variety of easy ways to meet their needs. At Pohanka, employees work on a dedicated, collaborative team that encourages success and professional growth.