Experienced Liquid Chromatography Mass Spec Field Service Engineer

About the role

Shift Monday through Friday, 8:00AM - 5:00PM. Responsible for executing and overseeing the maintenance, repair, and qualification testing of analytical instrumentation (HPLC, UPLC, LC/MS, LC/MS/MS); provide feedback and guidance regarding instrumentation using advanced to expert professional and technical knowledge of related instrumentation and software.

Essential Functions

• Provides advanced to expert maintenance, diagnosis and repairs of HPLC, UPLC, LC/MS and/or LC/MS/MS
• Provides calibration and qualification of HPLC, UPLC, LC/MS and/or LC/MS/MS
• Recommends and implements improvements to HPLC, UPLC, LC/MS and/or LC/MS/MS systems
• Sources and orders supplies and parts to ensure inventory of consumables and repair parts for instruments, as needed
• Interacts with customers/staff to provide advanced to expert analytical instrument support, explanation of troubleshooting results, and solutions based on troubleshooting
• Drafts and/or revises technical documentation and documents such as standard operation procedures, calibration procedures, qualification protocols, and any other documents as needed
• Participates in cross-functional project or program objective and other project requirements, receives direction and presents information to management
• Provides advanced to expert analysis and interpretation and counsel to staff, management, and functional leaders regarding equipment policies, programs and practices involving standard operations
• Provides standard research, feedback and decisions to resolve customer/management and employee questions and requirements; assists with receiving vendor feedback and coordinating resources and responses as required
• Follows Standard Operating Procedures and methods to perform work
• Ensures the accuracy of equipment, actions, procedures and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies; resolves discrepancies or escalates discrepancies to ensure quality assurance in equipment
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team
• Promotes and supports the overall mission by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment

Qualifications

Bachelor's degree in chemistry, biochemistry, electronics, or a closely related field and eight (8) years instrument/equipment troubleshooting and repair work; OR an equivalent combination of education, training, and experience.

Required Knowledge and Skills

• Advanced to expert knowledge of HPLC, UPLC, LC/MS and/or LC/MS/MS
• Principles, practices, and techniques to diagnose, troubleshoot, and solve problems
• Advanced to expert knowledge in testing tools, instruments and calibration
• Comprehensive understanding of the administration and oversight of area programs, policies, and procedures
• Methods to resolve area problems, questions, and concerns
• Comprehensive understanding of applicable area laws, codes, and regulations
• Advanced to expert understanding of comprehensive testing tools, equipment, and calibration
• Computer applications and systems related to the work
• Principles and practices to serving as an effective project team member
• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations

Skills

• Performing advanced to expert HPLC, UPLC, LC/MS and/or LC/MS/MS troubleshooting
• Administering instrument, mechanical, electrical, and software-based functions
• Serving as a leader in the design, development, and management of projects
• Operating in both a team and individual contributor environment, as well as project leader
• Interpreting, applying and explaining applicable laws, codes, and regulations
• Preparing expert functional reports, correspondence, and other written materials
• Using initiative and independent judgment within established department guidelines
• Using tact, discretion, and prudence in working with those contacted in the course of the work
• Performing effective oral presentations to large and small groups across functional peers and the department
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work

Pay

$90,000.00 - 150,000.00 per year

Schedule

Monday through Friday, 8:00AM - 5:00PM

Travel

Overnight travel 25 - 50% of the time depending on location

Benefits

• Competitive salaries
• Medical, dental, vision
• 401K retirement savings plan (100% vested immediately in the employer match)
• Life, disability and voluntary benefits
• Paid time off for holiday, sick and vacation days
• HSA
• Wellness program
• Flexible spending accounts
• Tuition reimbursement
• Employee Assistance program
• Parental leave
• Optional legal coverage and ID theft

This response is AI-generated, for reference only.