Experienced Information Systems Architect

Summary

The Advisor Information Systems Architect – ServiceNow is a senior-level technical leader responsible for designing, implementing, and governing enterprise-wide ServiceNow solutions. This role owns the architectural integrity of the platform, with a strong focus on integrations, CMDB alignment, and platform scalability.

Responsibilities

• Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs
• Define and enforce platform governance, including release management and security protocols
• Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance
• Own all integrations between ServiceNow and external systems using REST/SOAP APIs, LDAP, and other protocols
• Design and implement automated processes for populating the CMDB and managing service relationships
• Collaborate with the CMDB Admin to ensure accurate dependency mapping of upstream and downstream services
• Partner with project managers, business analysts, and IT support teams to gather requirements and deliver scalable solutions
• Facilitate design authority meetings and provide consultative guidance to development teams
• Develop and deliver SLA/KPI reports related to services and platform performance
• Monitor how IT support teams leverage CMDB data and provide training as needed
• Drive continual improvement of ITSM processes and platform capabilities

Requirements

• Bachelor’s Degree in Computer Science, Information Systems, Business Management, or a related discipline
• 5+ years supporting ITSM processes
• 3+ years of hands-on experience with ServiceNow platform development and discovery tools
• 3+ years designing and implementing integrations with third-party tools
• 3+ years working with web technologies including JavaScript, HTML, XML, AJAX, CSS, HTTP, REST/SOAP

Qualifications

• Certifications (Preferred): ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD)
• ITIL, COBIT, Six Sigma, PMP

Benefits

• Full Remote Opportunity – Work from anywhere in the U.S.
• Minimal Travel Required – Occasional travel opportunities (0-10%)
• Video cameras must be used during all interviews, as well as during the initial week of orientation

Pay

• Pay Range: $95,100.00 - $135,800.00 per year

Schedule

• Full-time

Application Instructions

• Deadline to submit applications: September 1, 2026