Experienced General Manager - Mixed-Use Development

Position Details

The General Manager assumes full responsibility for ensuring a positive working environment, overseeing the day-to-day operations of the entire development, and providing the highest level of service for our residents, prospects, and customers. This role requires a strategic thinker with a strong background in property management, excellent leadership skills, and a passion for delivering luxury experiences.

Responsibilities

• Oversee the daily operations of the residential and retail spaces, ensuring all facilities are well-maintained and operating efficiently.
• Partner with your Facilities Manager to ensure property site conditions are in good working order with excellent curb appeal.
• Manage relationships with vendors and contractors, negotiate contracts, and oversee the quality of services provided.
• Ensure compliance with local regulations, building codes, and safety standards, implementing and overseeing safety protocols, emergency procedures, and risk management initiatives.
• Foster strong relationships with residents, office tenants, and retail partners, addressing their needs promptly and ensuring high satisfaction levels.
• Maintain an open-door policy to provide outstanding customer service and build lasting relationships.
• Lead, motivate, and develop a team of maintenance and leasing associates, as well as support personnel, fostering a culture of accountability, professionalism, and continuous improvement.
• Lead sales with continuous involvement in the leasing process including leasing apartment homes yourself, renewing leases, developing your team’s skills, marketing your community, and monitoring market conditions.
• Develop and manage budgets, financial reports, and forecasts. Monitor financial performance and implement strategies to maximize profitability. Drive financial results to achieve IMT’s income and expense goals.
• Adhere to Fair Housing laws, regulations, and IMT’s policies and procedures.
• Perform bookkeeping and financial tasks including rent collection, delinquency, move-out statements, and financial and variance reports.
• Additional projects and/or duties as assigned.

Requirements

• 5+ years of Multi-family housing management experience
• Experience overseeing mixed-use communities with both residential and retail operations preferred
• ARM or CAM designation preferred
• Bachelor’s degree in Business Administration, Real Estate, Property Management, or a related field preferred
• Strong financial acumen with experience managing budgets, financial reporting, and operating expenses
• Strong knowledge of building systems, maintenance practices, and overall property operations
• The ability to connect with a variety of people and successfully lead, develop, and motivate a team
• Exceptional verbal and written communication skills
• Excellent organizational, multitasking, and problem-solving skills
• The ability to thrive in a fast-paced, high-volume environment while managing competing priorities
• The ability to work well independently and make sound business decisions
• A positive attitude with a desire to learn, grow, and continuously develop your skills
• Proficiency with Microsoft Outlook, MRI, OpsTechnology, SuiteSpot, and other property management software, along with the ability to quickly learn new technologies
• Active and valid driver's license is required

Benefits

Pay - $110,000.00-$130,000.00/yr. depending upon skills and experience related to the role
Bonuses for all associates at the properties - Monthly bonuses based on the team's performance for everyone
Health - Medical, dental, vision, wellbeing programs, gym membership contributions
Financial - 401(k) with company match, medical and dependent care flexible spending accounts, life insurance, 20% housing discount
Career - Comprehensive training programs, mentorships
Community Manager training - Community Manager Designation Program unique to IMT with training courses for associates to obtain more knowledge and build skills which can lead to career advancement, bonuses, and pay raises
Time off - PTO, vacation, holidays
Perks - Office, region and nationwide events including team lunches, community service opportunities, apartment industry events, contests, end of the year celebrations, and more!